Return & Exchanges
How do I cancel an order on Uniq Leaf?
Assuming tragically, you need to drop a request, kindly do as such inside 24 hours of putting in the request. Just email at email@example.com with your request number referenced in the headline.
Our Return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
In case you receive a Broken Product, then kindly e-mail firstname.lastname@example.org us the Images of the Broken Product you have received and the Image of your invoice bill within 24 Hours of receiving the product. Otherwise, We are sorry to inform you that we will not be able to provide Exchange/Replacement for the Broken Product.
We accept the return of products which were sent out by us and if the thing is defective because of a blunder on our end (for example wrong thing). Item(s) should be returned along with verification of procurement. We possibly supplant things in the event that they are inadequate, harmed or wrong thing.
To complete your return or exchange, we require a receipt or proof of purchase. Please contact our support team via email@example.com.
Note - There is No Refund on Cash on Delivery (COD), you are only eligible for exchange with another product of the same price.
Requirements for Returns:
- Must include a valid original purchase order number from Uniq Leaf, purchases made outside of Uniq Leaf must contact their seller for returns.
- All returned products should be in the original packaging without any missing or damaged parts.
- If the product is used or has scratches, the same cannot be accepted for return
- Return shipping will be at the buyer’s cost.
- Shipping and Handling fees are non-refundable for both ways.
- Refund processes could take up to 7-10 working days after the item is received.
- We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).
- If you are not satisfied with the product quality then you can only exchange your product with another product of the same price. We don't have a refund policy in this case as our products are tested by our Quality Assurance team
Don't worry, if you ordered a wrong product / or want to exchange it
- Send us the picture of the product you got, pleases make sure it's in original condition. You can Email us firstname.lastname@example.org
- If we have sent you a Wrong Product by mistake then Reverse Pickup will be done for free. Shipping of the replacement product is also done for free.
- If we have sent you the right product then Return shipping will be at the buyer’s cost.
- We possibly supplant things in the event that they are faulty or harmed. In the event that you have gotten an imperfect/broken item, it should be accounted for inside 24 hours of conveyance. In the event that you need to trade it for a similar thing, send us an email at email@example.com
Received Defective/Broken product, it needs to be reported within 24 hours of delivery.
NOTE: The substitution might be started after our quality check cycle to ensure the item is in unblemished (not harmed or hindered in any case; not utilized in at any rate much the same as you got it.) condition. In the event that the item bombs the quality check measure, at that point no substitution will be started.
The refund policy is applicable in case the replacement of a damaged product is not available.
If there should arise an occurrence of discount, 20% Handling charges will be deducted from the request sum if a get is masterminded. On the off chance that the client is prepared to dispatch the item to the return address, at that point there will be no allowance and full sum will be discounted through accessible strategies.
In case of online paid orders, customers' bank account details would be required and the refund would be credited within 7-10 working days from the date we receive the product. Alternatively, refunds can also be done via PayTM and Google Pay.